Software Engineer contract C2C jobs in Fort Mill, SC

Location: Fort Mill, SC 29715
Contract

JOB DESCRIPTION:
1. Candidate should be proficient in callflow design, in Contact Studio scripting and REST API integration
2. Experience or familiarity with Amazon Lex, Dialogflow ES or any third-party bot is preferred
3. Providing solution design and development for new client implementations, and coordination of changes to existing applications.
4. Determining third party or client system (client CRM, databases, service platforms) integration requirements and working closely with customers to configure integrations to the platform.
5. Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build.
6. Digital first and Embedded agent experience in build and customization.
7. Provide web-based agent and administration training.
8. Trouble-shooting problems during the configuration or go-live stages of client implementations.
9. Conduct unit testing, integration testing, and performance testing of software components.
10. Collaborate with quality assurance teams to identify and resolve software defects.
11. Develop technical documentation for end-users and support teams. Please let me know if you would like to discuss this compelling opportunity further. If the opportunity above isn’t the right fit for you at the moment, but know someone in your network that may be looking for this type of role, I would love to connect with them.

I look forward to hearing your thoughts!